Home Tech Philips Hue lamp not available – what must be done!

Philips Hue lamp not available – what must be done!


The lighting elements from Philips Hue are very popular, but what should be done if the lighting components suddenly stop responding? We show what needs to be done so that Philips Hue lamps can be reached again and what are the reasons for malfunctions.

Check connection if Philips Hue lamp cannot be reached

The Philips Hue light system can be operated intelligently via app or voice control. Sometimes, however, connection problems can occur and the lamps cannot be reached. In this case, users should check the connection. There are these possibilities:

  • Restart Philips Hue Bridge and lamp.
  • If the problem is with the lamp itself, only a complete reset will help. We explain step-by-step how this works in our guide to resetting Philips Hue lamps .
  • Alternatively, reduce the distance between the bridge and the lamp or amplify the signal with a repeater.

Philips Hue connection problems after update

After software updates, the Philips Hue lamps may no longer respond. Mostly this is because the Hue Bridge was reset during the update and has to be reintegrated into the smart home . To re-integrate the bridge, the following steps are necessary:

  1. Open the Smart Home app you are using.
  2. Select the lamp that does not respond under “Lighting”.
  3. Under “Device info” tap on “Philips Hue”.
  4. Navigate to “Manage device drivers” and select “Configure bridge”.
  5. Select the bridge and follow the instructions in the app.

Philips Hue third-party connectivity issues

The Philips Hue lamps can also be controlled with third-party apps, but updates can lead to connection problems. If the manufacturer changes the software, this can affect the compatibility of the Hue lamps, which leads to the connection being lost.

Linking Hue lamps with third-party lamps can also be problematic. When connecting to third party suppliers or if too many lamps are included in the same lighting system, unstable connections can result. If this is the case, it can help to relocate the bridge and make sure that as little interference as possible interferes with the bridge at the new location and that it is connected to the router by cable.


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